I would never recommend Moveworks Inc. to ANYONE. I hired them to pack and move my 7 bedroom home in Toronto and got terrible service. the packers packed eight china dinner plates together, with no paper or bubble wrap between them. Then they put ALL of our drinking glasses, usually packed four or six per piece of wrapping paper, on top of the china plates. We had multiple breakages and have been trying to get the insurance forms from Ann Thornton for over eight weeks. Our playstation II had the drive section missing, along with an expensive video game in it. They packed 45-50 books in HUGE boxes that the movers could barely lift. The boxes tore during the move and the books have been bent and crushed. As for the move the truck was much too small and the movers had to go back for a second trip - adding about five hours to the move. To top it off, the move was estimated (by Ben Thornton) at $1250 and it ended up costing me over $3000. Ann Thornton has said repeatedly that we will get a refund but I'm still waiting. Even though the law of Ontario states that a hired move service can not receive more than 10% of a written extimate! Don't use MOVEWORKS - stay away from them - very far away. If they call you, don't call back - you will regret dealing with them.
- Company Response
Mary has been sent a refund and after sending out our claims adjuster to assess the damage, we sent appropriate compensation. We apologize for the poor service, and have reviewed crew training and service standards in reponse to this.