kyleandstuff

We had paid for our camera install and we were 10/10 happy with the product. Everything worked how it was supposed to. The install quality was good. Would have recommended this company before. One summer, our hard drive turned off while a huge storm was going on. We suspect that a storm damaged by way of an electrical surge or something. Ian reassured us that the HDD was under warranty and it didn't sound like a complex fix. It took us about 2-3 months to get Ian to come out. There were numerous dates he was supposed to attend but just did not, and didn't reach out. There were many calls and e-mails and texts that went unanswered. My wife eventually started messaging and calling him and had some success, we did eventually get him to come look at it. He came and collected our hard drive and told us he would be back in a couple days with a new one. Well, the days turned into a week, then the week into weeks, then months. Many more unanswered texts, calls, e-mails. I wrote him an e-mail as a last ditch attempt to get him to come out to make things right but it went unanswered. He was working on upgrading and re-selling a house which had all his attention. But anyway, over time, we stopped calling, messaging, and e-mailing Ian as it became apparent he had no intention to respond. He still has our hard drive, which really is the annoyance here -- by his actions we're not going to be able to benefit from the warranty that we know is in place. We're going to have to buy a new HDD and hire someone to configure it; two things that should've been at no or minimal cost to us for the HDD having failed. It would have been a better service to have not come to collect our HDD in the first place. I'm mostly writing this review as there has still been no response from our November, 2021 e-mail to him.

We dealt with Ian from I & L Solutions and had a good experience. Ian didn't try to up-sell us on better hardware or software that we didn't need, and suggested a system that landed right in our price range. The work started quickly, within a couple days, Ian was in contact every step of the way, and the work all looks neat, and the workspace was left as clean as it was found -- all while working with the obstacles in place during a pandemic (social distancing being respected). He found a hardware issue with one of the cameras which he promptly replaced at the supplier for us within a day - something we didn't have an eye to notice was wrong with the camera. Everything works as expected. He went over thoroughly how to access our system on our phones and computer, how to access the drive, etc. We would recommend I & L Solutions going forward and would use them again if/when we have a new house.

We have an old house that we’re upgrading as we can. We started first with water control. Our eaves troughs were in bad shape, we had 1 downspout and portions where water was hitting the ground close to the house. We hired Tip Top Trough to basically replace and upgrade our system, replacing all the aged troughs and adding a second downspout. The team ran into some rotting wood which wasn’t an issue and was replaced. My wife and I are pleased with our experience with Tip Top Tough. The crew showed up when they were supposed to, did what they were supposed to (and more, re; rotting wood), and left the area clean. The price was competitive and good value for the final product. The administration / scheduling was straight forward as well. We plan to suggest this company for friends and family. Cheers! Kyle

Mario came by on short notice and went over all the pros and cons of different options thoroughly. We decided to go with his company because of his knowledge and time he took with us to explain. Our house is a walk out and wasnt a huge job so the willingness to work with us was great. His team showed up when he said they would. They finished when he said they would. They cleaned up, and came back to re level the area. Mario was always in contact with us. Highly recommend this company. While I am pleased that our house is no longer leaking, i wish we had more reasons to use this company again. We will, if needed. They also did not ask me or my wife to post this review like some companies do. Cheers to Mario and team, Warm regards, Nicole and Kyle