I purchased a voucher with an approximate value of $700 to clean my 1500 sq ft house. I emailed the company numerous times with no response. Finally when I got an appointment confirmed I asked if there was an additional fee to ensure my walls, cupboards and baseboards were washed as well and agreed to pay them an additional $80 for these services. I came home to find both showers unwashed, the baseboards dirty and fingerprints still easily visible on my walls. Thank God I used a voucher, can you imagine if that's what you got for $700?? I immediately sent them an email complaining of the service, I was told that they would call me today and guess what it's nearly 8pm and I haven't heard from anyone. PLEASE save your money and time and find a reputable company. Update: August 16, 2011 I received a call from Clean Sweep and the representative confirmed that she was very disappointed with the service I received. She will also pay for the damage to the hardwood. The service was crappy but at least they are not arguing it! Update: October 28, 2011 I can't believe I didn't update this in August! On August 18th I ended up washing my hardwood floors myself since Clean Sweep didn't do it and found that they had scratched my hardwood floors. "Marian" confirmed that they would pay for it and when I sent the quote in for repairs I received a reply that she was on vacation until October 15th and nobody else in the company could help me! On October 18th I sent them an email reminding them that I was expecting a return call from "Marian"...no response. Yesterday I called them, and the lady who answered said Marian was unavailable but that she would call me back the same day. It's a new day and still no callback. I have sent yet another email and left yet another voicemail. Funny enough, they have a complaints line posted on their website (that in itself is hiliarious), what's even funnier, I tried to leave a message but the mailbox was full!! Hahaha! What else do I have at this point but my sense of humor, pretty sure I'm gonna be out close to $600 for hardwood repairs :(
- Approximate cost of services:
- $200.00