Everything seemed okay until the wind blew and I called about my “Guarantee”
July 2014 my neighbour and I had our roofs re-shingled by this company. We got three estimates, didn’t choose the cheapest one, but chose the one with the 10 year Guarantee and a very convincing sales pitch. Unfortunately today my neighbour and I are doubting our choice. Last week when the wind blew we lost quite a big section of our shingles (approx 10x10) on our 3.1/2 year old roof. Interestingly enough the units to the left and right of us all remained intact, with the exception of one who lost one or two shingles. I immediately called the Halton Hills office and spoke to a man there who immediately said our 10 years guarantee did not cover “natural disasters”. However if I wanted to put $300-500 on my Visa they could come out and repair the missing section. I was shocked. Luckily some neighbours took pity on us being seniors and climbed on our roof and secured a tarp over the area. I called back to this company the next day, I spoke to a young woman again I asked about warranty on shingles, guarantee of workmanship and she said, these shingles are only guaranteed for 70 mph winds, and you had a 90 mph wind (not sure where she got this # from as she didn’ even ask where exactly I lived) I asked where did it say that on my contract about 70 mph wind clause.. It doesn’t. I am concerned with the integrity of the initial workmanship. But again I’m only the customer. The shingles came off in sheets. Again no offer to come out and survey the damage or look at the product or workmanship. My other neighbours homes are fine. Now I am seriously worried about the rest of my roof, given I have lost confidence with the remaining shingles/workmanship. So very disappointed in this company. NOTE. Of my 43 neighbours our roofs were the only ones to lose a whole patch of shingles. Also I asked where on my contract did it say shingles weren’t guaranteed for more that 70mph winds. But it does say 10 year workmanship guarantee and 25 year shingles.
- Approximate cost of services:
- $28,252,200.00
- Company Response
The wind blow off for this customer’s shingles was during April 4, 2018. On the day in question Environment Canada documented wind gust speeds of over 110 kmh. Unfortunately our workmanship warranty does not cover wind blow offs and we do have a service charge to complete this request. With all the service calls that we do we ask customers for a credit card number to secure their position in the service schedule. Nothing is charged on the card unless customer advises us that is how payment will be processed. We do accept cheques after the completion of the job. I have included an excerpt from the manufacturer’s warranty sheet below.
We are sorry that we could not have assisted this customer with their service request and hope that the explanation below is of help.
From GAF Shingle & Accessory Limited Warranty:
Failure To Seal/Blow-Offs/Wind Damage. GAF Lifetime Shingles, Timbertex® Premium Ridge Cap Shingles, and Ridglass® Premium Ridge Cap Shingles are warranted against failure to seal, blow-offs, and wind damage for 15 years. All other shingles (other than starter strips) and other ridge cap shingles are warranted against failure to seal, blow-offs, and wind damage for 5 years. There is no coverage for failure to seal/blow-offs/wind damage for any other GAF Accessory Products.
Failure to Seal/Blow-Offs/Wind Damage:
What Is Covered/Sole And Exclusive Remedy. This limited warranty is specifically conditioned on your shingles or ridge cap shingles being fastened and installed strictly in accordance with GAF’s application instructions. This limited warranty does not apply to starter strip shingles. GAF warrants to you that your GAF shingles or ridge cap shingles will not fail to seal, blow off, or sustain damage from winds (including gusts) up to the applicable wind speed listed on the reverse after your shingles or ridge cap shingles should have sealed but did not due to a manufacturing defect. If your shingles or ridge cap shingles do fail to seal, blow off, or suffer wind damage, GAF will reimburse you for the reasonable costs of replacing the blown-off or damaged shingles or ridge cap shingles and handsealing any unsealed shingles or ridge cap shingles. Costs related to underlayment, metal work, and flashings are not included. GAF’s maximum liability under this paragraph is to reimburse you for the cost of hand-sealing all of the shingles and ridge cap shingles on your roof