Reviews

2/10

I'm really conflicted on what to put into this review as I can't completely reconcile the experience I had with Dwayne. The good: - Initial responsiveness, knowledge, conscientious - Super-responsive in emergencies (e.g. called me within 15 minutes on Christmas Day in a no-heat situation). - Personable, polite The challenging - Scheduling a follow-up service call - I tried for 18 months (seriously) to get him to come fix a few things, do an installation, and annual service. Ultimately I gave up. - Some questionable decisions about installation (installing contrary to the manufacturer recommendations), but I could potentially chalk that up to a difference in expert opinion, although I haven't had any problems since things were corrected. Eventually and unfortunately, Dwayne dropped off the face of the earth and left me with a major problem: he recommended and installed a product that did not have a wide network of certified technicians. It took me a lot of searching to find someone who could provide the service I needed. Very disappointing (however, he was nice enough that I hope nothing serious has happened to him).

Approximate cost of services:
$15,000.00
Was this review helpful?
10/10

Saved me a service call -- THANKS!!! Detail: my refrigerator was struggling to stay cold -- MA knew my model right away and told me to vacuum the dust from the condenser coil underneath the unit. It worked perfectly and everything is back to normal.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for that great review!!!