renu goodenough in Burnaby

We purchased 4 appliances from Sandy at Midland, including a Miele dishwasher. Upon moving in, I noticed the dishawsher was not the one we ordered and called Sandy immediately (late May). She admitted it was her mistake and she assured us there was a replacement coming. Weeks went by without hearing from her, I kept calling to check in. A month later, she said the racks would be switched out and had an installer come to create the dishwasher we ordered by adding and taking out various pieces. The end result was a dishwasher with 2 missing pieces, and a rack that didn't fit it properly. I called Midland again to remedy the situation (this time speaking with their Sales Managers, Rob and Roger) and suggested that perhaps they just replace our dishwasher with the one we originally ordered. They called the Miele rep to come and take a look. Another month went by, before they finally came by again - to replace the rack (not the dishwasher). Ten (10!) weeks since I initially called/emailed about them sending the wrong appliance. They were very nice about it all, kept apologizing and making various excuses, but the bottom line is that it took 10 weeks (and 20+ phone calls/emails). The "compensation" they promised me (for not replacing our dishwasher and the countless hours I spent emailing/calling) consisted of some dishwasher tabs and laundry soap which was a nice gesture, but felt very much like "too little, too late". Seems with Midland - they are great with pre-sale service, but, for me, the after-sale service sucked!