Dishwasher repair under warranty
It has taken 3 months to get my dishwasher, brand new and under warranty repaired. It has been one excuse after another from this company. They only answer the phone between 10 and 4:30. The last technician didn't even know how to remove the dishwasher door. Beware this firm and GE dishwashers.
- Approximate cost of services:
- $100.00
- Company Response
We are a service company that strives on assisting customers and providing exceptional service, but in order for us to do our job we do require all necessary information up front in order to better diagnosis the situation. Had we known that the appliance you purchased was an “As Is” model from the get go we could have avoided ordering the number of parts that we tried in hopes that we could fix this unit.
“As Is” units tend to be severely damaged from the inside which is hard for any technician to pin point the exact problem. Having said that we did try to resolve the issues. We diagnosed parts that needed to be changed and ordered them in hopes to install these parts in a timely manner.
There were delays in getting these parts from GE which was unfortunate but out of our control. I believe there was communication about the delays as best as we were able to provide and efforts made to try and expedite through the manufacturer and supplier which you were kept informed about.
The damage to the appliance was so severe that these parts did not fix the issue and that upset you understandably. We did not give up and stood by our service and also stood by you. We were threatened by you and your partner to turn to the manufacturer for an exchange (in other words we took it one step further by contacting the manufacture to see if we could organize an exchange for you and were successful in getting you a new one) Remember this was an "As Is" unit which usually is purchased with no warranty. Impressively the manufacturer agreed to try and repair and then when it failed, exchanged the product. I know many who live with the appliance "As Is". Quality Assured did what was asked and the repayment was a negative review both on home stars and the BBB because you waited 3 months for parts to come in and after all this were told by the manufacturer it would take up to 15 days to exchange your "As Is" purchased unit.
At the end I do feel the frustration and dissatisfaction originated from purchasing a unit that was “As Is” which came with many service issues. We lived up to our responsibility and after helping you this is the thank you we received.
Lesson learned on both ends.