Tom in Toronto

For a number of years we had been trying to get a wood burning fireplace insert for our curved fireplace. We had contacted two other contractors who checked and advised that there was nothing on the market that would work for us. We stopped by Classic Fireplace and BBQ Store on Rylander Blvd. and spoke with Edward, gave him our drawing of the fireplace and a photo. He directed us to look at a Napoleon insert while he checked whether he had something that would work. When we went back to the front of the store he told us that he had a unit that would work. Needless to say, we were very pleased. He gave us a quote and set up a meeting with Josh who would check to make sure that it would work. Josh came by when scheduled, did the measurements and said that it would fit well. We gave the go ahead and Josh said he would order the unit (a Napoleon S201 - wood insert) and fabricate the trim and let us know when it would be installed. Two weeks later we got a call from Edward and the installation was scheduled for Wednesday. The installers, Steve and Sean, arrived right on time, laid down matts and blankets to protect the floor, and installed the insert. They finished earlier than expected. The insert looks great! And works well. We had a first fire Friday night and the heat was strong and no more smoke coming into the house as we had experienced with our regular fire place. Three and a half weeks from our first meeting with Edward the fireplace insert had been installed. We can not say enough about how pleased we are with the service that we received from Edward, Josh, Steve and Sean. Top notch. Not only did Edward find a unit that would work for us, Josh made sure that it would fit and explained how it would work, and Steve and Sean installed it in half a day. Great work guys!