Our pool was scheduled to be installed on a Friday, the water trucks had already been ordered. We called paradise earlier in the week to see what time they would be coming out so that we could time everything right, was told that person was not available to speak with we would have to call back. Came down to the Friday that the pool was suppose to be installed that someone from the office called to state that there was a scheduling mishap and that they would not be out to install our pool until the middle of the next week. Office team does not have a clue what is going on from one person to the next. On a Tuesday the dismantle team came to remove my above ground pool and broke my tomato plant and left my garden hose strewn all over the back yard, Called Paradise the next day to inquire what time they were coming to do the install. Sales representative told me flat out that they did not install above ground pools and that they had not been at my house to dismantle old pool and that they had never been to my house to provide a quote for an above ground pool. Finally Jennifer was reached who seems to be the only person who knows what is going on at that place and assured that they would be out that day. The install team showed up around 5 pm and did a good job. Better than what is expected from that company at this point. However, its been 2 weeks and the floor of my pool is uneven and has bumps and lumps but I am guessing they will work themselves out over time. We have gone into the paradise pool store on Thorold Road 3 times for supplies and water testing and quite frankly have been made to feel like we are putting them out of their way by asking questions. At one point we were looking to purchase different stairs that were about $399 and it was an inconvenience for the sales member to actually look to see if it was in stock. So, instead we made the drive to Boldt pools where the customer service is excellent and their pricing is much more reasonable than paradise. I would never recommend paradise pools to any friends or strangers that were looking for a pool. Unless of course you don't mind poor customer service and unpredictable service
- Approximate cost of services:
- $6,000.00