Picked out a couch at Brampton store with no help from sales person cause I really didn’t want it. When I made my decision I was told it was $65 delivery fee and $179 for 5 year warranty. I said Leon’s delivers free. Salesperson went to manager and came back with two prices one with warranty I took the one without. I then filled out paper work salesperson went back to manager to get it signed and came back saying they would give me warranty for only $20 more. I said fine and they gave me a free cleaning kit. Also said it would be delivered next day they had one in stock. My husband stayed home all day no couch we checked website and found couch on line $200 less. Called delivery place they said they hadn’t received anything from store and didn’t have one in stock. Next morning I went back to talk to manager, she printed copy of my bill which was different then my copy on hers it showed couch $600,$65 delivery fee and $179 warranty fee. My copy I realized was not itemized. So the manager agreed to return $200 . I was offered warranty for $20 and I was price matching the couch against theirwebsite which is their promise no body beats bad boy. She said I didn’t understand retail which I told her I’ve worked retail 35 years so I do understand they were ripping people off. So moral of the story Check website prices before buying and get an itemized bill. Lesson learned. Also took 3weeks to get couch but delivery men were great. Won’t be back.
- Approximate cost of services:
- $700.00