jennifer in Toronto

Needed to replace a dead 5 year old eastern redbud. After struggling to make arrangements with a number of other tree companies, who were slow to respond, it was refreshing to find Natasha and Arbor Art. Natasha suggested that if the previous tree had died of a root infection, we should reconsider planting in the same spot, something no one else had raised. In fact, two other tree companies that came by had suggested the tree had died bc it had not been planted deep enough. Based on Natasha's comments, I looked into the tree's condition more carefully and realized that it had died bc of verticillium rot, a fungus which does indeed reside in the soil. She saved me the cost of planting another susceptible species and going through this again in a few years. Instead, we chose a resistant dogwood, which they very efficiently sourced at a nursery and picked up for us at no additional cost. The workers that came were very clean and even left us with extra transplanter booster. Natasha's communication throughout was professional, efficient and clear.

We needed to replace an old skylight that had gotten leaky. Consultation process and communciation was very good, with options presented and good recommendations made to avoid future leaks. The two installers that came were very polite, friendly and knowledgeable. All the work was done from outside. Job well done.

Crew came and completed the task done while we were out so I did not see the actual work but everything seems to be clean and functioning. No mess left behind. Communication with office was very efficient and courteous.

I don't generally write reviews but feel compelled to recognize Valentin's exemplary professionalism and skill. As if that isn't enough, he really seems to be a kind and honest person. Needed to replace a kitchen faucet under tricky conditions (the existing faucet was installed in a tight space). Valentin came up with a workaround and also figured out why we'd had low hot water pressure for years - a problem two previous plumbers had not been able to solve. He also resolved our ever-running toilet issue speedily. He exceeded all my expectations for honesty and ability and his price was beyond reasonable. The reviews are accurate!