We had a window replaced in our baby's room by window mart (in Calgary). Long story short, the new window is great...no complaints. However they (Daria) neglected to tell us that the new blinds we'd purchased for the old window wouldn't fit the new window. After weeks of negotiating back and forth and a nightmare experience from a customer service point of view, they did give us a small discount on the window. However, I still had to pay for new blinds (again) and that is after a month of having to hang garbage bags on my baby's window while this got sorted out so he could nap and go to sleep at night. I'm not going to go here and irrationally throw them under the bus because I don't want to sound like someone ranting. The product they offer is great. Make sure you ask about blinds if you have them (regardless of whom you choose). However, given the poor customer service we received from Daria, I would not recommend using this company. There are lots of other highly rated window companies...shop around.
- Approximate cost of services:
- $1,200.00
- Company Response
Good Day Brendan,
Window Mart apologizes sincerely for the poor experience you may of experienced with our company. We are investigating this matter further to make sure that the situation is being handled. If you would like to contact us to discuss this situation further with us Brendan please do so at 780-457-9577 or Toll Free 1-855-993-0303. Window Mart is happy to hear you do enjoy the product that we offer! We want to ensure that you enjoy our customer service just as much. Again we apologize for this situation and looking forward to hearing your feedback so we can resolve this matter as quickly as possible. Thank you again for the review Brendan.
Have a wonderful day!
Regards,
Window Mart Team