Jane in Toronto

The furniture is beautiful, however the customer service is horrible! Purchased a sofa bed for our office and we were told that the fabric can be treated so it's water resistant. The sales rep Richard actually showed us a sample of how the water just slides off the fabric and the fabric is not even wet!!! We were very impressed and purchased a light color sofa because we thought it will be protected from spills...Just yesterday after the treatment I tried spilling the same water on my couch and the couch soaked the water right through. I called the customer service, they told me to contact the sales rep. I contacted the manager of the store, Kelly, who laughed saying: "this is new for you, the couch is not rubber!" I am extremely disappointed and the amount of money this furniture was worth I expected a much better treatment of customers. It was a big mistake buying from this location, I should have contacted original sales rep that I normally go to in Mississauga, I think this wouldn't have happened with them.