Norma

I had been without heat for a week but from my initial telephone contact at 11:15 AM the customer service I received was stunning. I received a call-back from a salesman within a half-hour. When he learned of my needs, he gave me a time that he would be arriving to take photos and measurements . . . he followed up with a phone-call estimating his time of when he was on his way, and actually arrived ahead of time. He told me installers would arrive at my home at 8:30 AM the next morning . I asked how long the installation should probably take, and he said about six hours. The following more, the installer arrived at precisely 8:28 AM and his helper shortly after in spite of having a long commute. (from Burnaby and Maple Ridge to Abbotsford). Both efficient and pleasant young men, they took precisely six hours to complete their work, and cleaned up afterward. I couldn't be more pleased with this company––especially after having had a bad experience with a local company.