AVOID in Sunderland

We have a 1840's stone farm house and used Higgins four or five years ago. We were very pleased with their work and engaged them recently for a much simpler, smaller job. Its been a disaster! A very big mistake To start off with Higgins (new?) management is incompetent beyond comprehension. Schedules are meaningless to them. Our four or five day job took nearly a month and the standard of work was dire. A small part of the floor needed patching; two guys eventually turned up, four hours late and while one plugged away the other sat in his van chain smoking and talking on his cell phone. The standard of the floor repair made the rest of the work a waste of time and money. Avoid these people.