F in North york

1-she delivered the wrong set of sofa completely different with what was in store as display item with the lowest quality and missing legs and she dispraised about delivery in the first place 2-There is no Law label and tag shows the manufacture, Made in, filling material ... and this is completely against regulation in Ontario. She mentioned this is imported. She is not disclosing the name of manufacture and again this is against the law. I am sure the make a copy of original item in a hidden business. 4- I submit a letter of complaint to Mall management office and submit a copy to the store with security as witness (thanks to mall management). They told they have got a couple of complaint from this store. 3- I reported to Ministry of costumer protection and opened the file. 4- I reported to BBU and opened the file 5- I won’t stop and I will take her even to court unless she returns my money. Otherwise she will ended up to pay a big fine 6- Please follow these steps if you have issue with this store so we can stop her doing this to other costumers ----------------------------- I went to store and I bought a sofa set which was nice but I did not like the color so she show us the other color sample and we picked ours but I did not feel comfortable since I wanted to see the full set in my color . So she told what about u buy it and if not like it then u bring it back on my charge .She also told her visa machine is bronken and we have to pay with debit or cash. So we did so. She told the delivery is next week and she is gonna call us tomorow to set the delivery time with us but we did not get a call and we check the recipt but it did not have any Tel.We went to store and she told ya I am ganna call u @ Monday ( means in 3 days) and she did not call and I called several times but no one picked the phon. I was upset and I googled and I found out there are a lot complaint about delivery. I went to store and I asked for refund but she refused. She told us she is ganna deliver in 2 days. When I was there , 3 more people came with same issue and so I told her to write and sign if I do not receive delivery, she will refund money completely . I called my bank and they told if I paid with my visa they could freez the payment but since I paid with my debit I have to call cop and report fraud. Any way, I have not done it yet since she promised us we can have our set by Friday but I am so upsat now and not happy with my purchace. I told her there are a lot of bad reviews and she told me If I get delivery by friday, I should come and apologize to her to not trust her. Any way, I am gonna wait up to Friday and see how it goes and I will posted u later. She also write done 1 year warranty but ... Let;s see ....