Rupert in Toronto

A case of negligence, do not ever hire. “Satisfaction Guarantee” on their website means nothing. They tell you in person that they don’t guarantee anything. What kind of customer service is that? If they fail to fix the problem, they will just charge you again and again until they figure out what the root cause is (shouldn’t that be part of the consultation fee????). Hired for an emergency commercial job to repair a sink pipe backup. Exorbitant fee to even visit your site (many competitors do not charge an estimate fee). Only called them because they happened to be available the day we needed them. Despite promising 24/7 service though, they were not able to revisit for days when we needed them right away. Charged for completing the job even though less than 12 hours later, the problem arose again and completely - backed up, flooding, leakage everywhere. Owner rudely refused to send his tech out to complete the job despite misdiagnosing the problem. We know the extent of how poorly the job was done now that a second plumber from a different company came in and straight away identified the root cause. The second plumber said the tech from Plumber.ca should have known that something else was wrong given the condition of our pipes, and at the very least should not have charged for coming back out to fix the EXACT SAME problem we began with.