sdev

This place is a disaster with respect to both quality of blinds & service provided. I placed an large order for romans & wooden blinds for the whole house. Four of the romans turned out to be a different fabric then I had ordered at the store. The service staff clearly remembered what we had ordered but refused to acknowledge their mistake while placing the order Then we realized all the romans (7 blinds) had a technical design problem - the curtains kept falling off the bracket. Futher the romans folded very clumsily looking untidy and ugly. A problem also developed with one of the wooden blinds which did not open completely. After much silence, delay and contacting customer service repeatedly which has worked at a snail's pace the blinds were repaired ( it took 3 months) and were finally installed a couple of weeks ago. They have not fallen off again but still look shabby in the folding of the fabric when the curtains are raised. Also the manufacturer/store manager remains remain totally silent about the incorrect fabric provided. Overall poor quality of materials and technical design flaws in product. The whole experience made me feel as if they did me a favour by being their customer and repairing the blinds for me! On a positive note the private blinds installer they recommended to install the blinds turned out to be courteous and helpful.