This would be our first major move, where we felt we'd need some professional assistance. After some investigation and requesting various quotes, we decided that Tender Touch offered the best bang-for-the-buck. The communications between ourselves and Maria Botelho were clear and quick (after an initial "glitch" on their website, which at first didn't accept our request for quotes), with no hesitation in her responses, when we needed more details. Finally the day of the move rolled in, and the crew - Mike, Pat and Elius - arrived precisely at the scheduled time. They were fantastic: very professional, organized, energetic, good-spirited, asked all the right questions and patiently answered all the questions we had for them. Our stuff, small and large items, was treated with care - nothing was thrown around. All items were delivered to the right rooms and floors, as we had marked them. The carpets and floors were protected, no walls got scratched or banged up, even though they were working lightning fast! Very smart management of the truck load - the guys worked perfectly as a Team. Considering that we were moving to a home with a lot of stairs, we thought the move would take much longer than estimated, but they took exactly as long as predicted, with no "dead" time. All in all, we were extremely happy with this crew in particular - Mike, Pat and Elius, and the company in general. Will definitely recommend to friends and family!
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- More reliable website.
- Any advice to offer fellow homeowners facing a similar project?
- Label everything accurately, don't use huge boxes - if it's hard for you to carry, it'll be hard for the movers to carry too. Treat the crew with respect and maybe offer them an espresso or two...
- Company Response
Thanks for your detailed response and your words of praise. We will be sure to pass it on to the crew. Enjoy the rest of your summer