We recently bought about $7,000.00 bathroom products. We are satisfied with most of them. One of the products we bought was a glass shower enclosure. When we did the renovation we realized that we bought an extra glass which we never unpacked. The glass was not custom made. So we contacted the store manager, David for a refund a few days after Christmas. He said the supplier was on holiday and he will get back to us after the new year. To this day we have not heard from the store manager. When we spoke to David about a refund he sounded unclear and not too sure and just try to delay our request. If the store wants to be competitive and do business in a long term it must do better than what they are doing now in regard with this type of issue. It made us feel like they took our money and when we have problems with their product they don't want to deal with us anymore. That's very bad business practice.
- Approximate cost of services:
- $300.00