Ricky in Calgary

We recently built a new home in Calgary and the home builder sent us to Trail Appliance to pick out our appliances. We could buy our appliances elsewehere but since we wanted to put the appliance costs into the mortgage instead of using money out of pockets. We noticed that the prices at trail appliances are at least 20% more than other stores like futureshop or the Brick. That's was ok since it'll just go on the mortgage. We picked our appliances more than 6 months before the possession date, but jsut days before possession Trail calls to tell us they ran out of stock on the cabinet kit for the microwave. So apparrently ordering 6 months ahead is not good enough for them? So that' fine, don't need the kit to use the microwave. A week after possession they send a tech over supposedly to install the babinet trim kit. The guy showes up 2 hours late, then comes in with a 2nd microwave. See, the 1st microwave in my kitchen and is confused at heck. So he calls Trail and apparently the service order says I needed a microwave instead of the trim kit. It ended up that I needed to wait another 2 weeks and take another day off work so these geniuses has finally get it right. I will never shop there again.

I have a rental that needed a new washer and dryer. It had the old one piece stack and the washer was given a bad burning smell when used. I talked to a few places and finally to Major Appliances. I found them to be very honest and helpful. Since it's just a rental they had either new with cosmetic damages or refurbished washer and dryers. I ending up getting a great deal on a new washer and dryer with very minor scratches at a cost lower than any other place I looked and they included deliver, install and took away the old washer and dryer as well.