Our furnace died a few days before Christmas 2017 and subzero temperatures outside. Cozy Comfort has provided good service in the past so we placed a call that night. Our repair man was on-site first thing in the morning, and after troubleshooting the issue it appeared to be fixed. However the furnace died with a second blown fuse a few hours later.. repair man came back onsite within 2 hours and spent the whole evening locating an issue with wiring and transformer. He confirmed with numerous on off cycles that furnace was good, and it has been working well since. We were charged for the one service call, and cost of fuse and transformer. Due to the problem with wiring we elected to swap the yellow AC wire with the failed red furnace wire from thermostat. We will still need to get an electrician back in the spring to replace the thermostat wiring as it has a short in the red wire. This was the fastest option to get us heat again without spending another day or two to get electrical resolved.
- Approximate cost of services:
- $450.00
- Company Response
Thank you for sharing your experience on Homestars. I'm glad we provided you a good and fast service on your furnace during Christmas time. I'm glad we could swap the Yello wire to give heat at this time of the year.
. We can come back in spring and perhaps change your wiring with a new one to fix it permanently.
Brian Kar
President