Brian in Toronto

GreenON guys from the Green Ontario Fund (an agency of the Ontario Government) were here today to install a free smart thermostat and due to their liability restrictions said they couldn't complete the install because the A/C wasn't wired according to their specs. They did say they had run into this in quite a few homes. So I called Mersey and spoke to manager John T who came to my house this evening at the end of a long day in the other end of Toronto to have a look. He made a simple change so the GreenON guys wouldn't have to touch the wiring inside the furnace explaining there are several ways to wire a system but conceded that the new way made it a tiny bit easier for the thermostat installer. While he was here he also answered a number of questions I had about the state of my 17 year old furnace and my humidifier, even giving a mini inspection although his company had inspected the furnace in October. Before John became a manager he had done my annual inspections for a number of years and was always polite, careful, clean and eager to answer my questions. As the nature of today's visit was a bit of a grey area in terms of the my expectations he waived the service charge to keep a long time customer happy which I definitely appreciated. I can definitely say that when it comes time to replace the furnace I know who I'm going to call. Great work John!