Matthew M. in Toronto

Edward was fantastic. He explained everything in detail, he explored ideas that I had regarding the issue (not all technicians are willing to listen to, let alone act on ideas from the client), and he took the time to take the unit apart and explore all possible causes for the problem. Edward also spotted a plumping issue under my sink, completely unrelated to the dish washer, and fixed it without being asked! I would definitely recommend Edward to anyone who is looking for great customer service.

My kitchen faucet was leaking and causing damage to wood work underneath the sink. Upon calling Michael, he made a conscious effort to obtain as much information as he could by phone about the problem and even researched the model # of my faucet to ensure all necessary parts could be obtained and fixed. Upon Michael's arrival he was quick to identify the causes of the issue and was efficient in his work. Upon identifying the issue he recognized that additional work was needed and offered to visit the property a second time at no cost to completely resolve the issue. Dan returned to finish the job and the faulty faucet is no longer causing issues. Both Michael and Dan were polite and courteous and were patient in showing me where the problems existed and how they fixed them.