This is the first time we use Grand Alarm. I'm very happy about the services they provided. Melinda Luckasavitch from Grand Alarm answered my call. She is very nice lady. My phone was disconnected when I was talking to her. Right way, she called me back at cell phone . She was very helpful in scheduling a Grand Alarms technician to return to our home to provide a station connection (TSC) to connect our alarm with our landline...