I would not recommend this company. They came out, misdiagnosed the situation, charged sunsme and when I continued to hear noises in my attic I called them back and they said it ‘is the wind’. Treated me like a dumb woman. I called another company who came out, found the issue of mice...was kind and respectful. They immediately planted bait and followed up to make sure everything was okay. Pestend’s guarantee was a joke too. They were lazy, unhelpful, condescending and useless.
- Approximate cost of services:
- $170.00
- Company Response
Hello Susan, thank you for taking the time to voice your concern. Customer feedback is very important for us, as we always strive to provide the highest level of service. After conducting an extensive investigation it has become clear that you failed to follow the technicians recommendations. The technician that visited your property clearly indicated on the service receipt that there was no sign of wildlife present in your attic. However, he did indicate that he found mice tracks leading into your attic and also recommended a mice extermination. Unfortunately you were convinced that the issue could not be mice, as you believed the noises you were hearing were to loud to be as such. We were unable to perform the mice extermination because you were not convinced with our technicians findings. When you called back a few days later you were still convinced that the noises you were hearing had to be a larger animal. On the basis of you being convinced that it must be a large animal, the representative suggested it is possible that you were mistaking the noise with the sound of high winds affecting a vulnerable area on your rooftop. He also suggested that if you were still convinced that it was a wildlife issue, then you should monitor the noise in regards to what time of the day or night it is occurring, so we could determine if in fact you were dealing with something else besides mice. You then decided to call another company that also provided the same diagnosis. For that reason it is difficult for us to understand where we fell short of your expectations. Pestend Inc. prides itself at being at the forefront of providing excellent customer service, and we will continue to do so.