HORRENDOUS customer service, and many basic organizational issues. I tried to change the delivery address, and I had to make THREE calls (each one had a half hour wait time), and each person had no record of my having spoken to anyone else at Structube. I even submitted verification of my new delivery address as requested by email while on the phone with one agent, of which the next agent had no record. It resulted in delayed delivery, frustration and much time wasted. Was a TERRIBLE experience and I will never purchase from Structube again because of it.
- Approximate cost of services:
- $1,300.00
- Company Response
We're sorry to hear that you did not have a pleasant experience with our in-home delivery service. Please know that your feedback is extremely important to us as it assists us in ensuring a smooth and satisfactory shopping experience for our customers.