Friendly technician assessed at a charge of $134.00 (was in home 15 minutes) and said my pilot assembly was rusted and needed to be repaired for an extra $400.00 (total $534.00). The Pilot Assembly piece would have cost $110.00. Company were aware that I am on a disability pension and needed help in keeping costs down. I asked for a break on the labour cost and they wouldn't budge. Instead they were trying to up-sell me on something I didn't need. I later asked a friend (who was visiting from out of town and has experience working with gas fireplaces) look at the assembly and he cleaned it with a wire brush (took him 15-20 minutes; he advised it is something the technician could have done on initial visit. I called Summers & Smith and asked that a partial refund be given and secretary was rude---said that cost of initial visit was $134.00 (includes tax). When I asked for a technician to come out, I was assured that if they could fix it on the spot, the cost would have been inclusive of labour but if parts needed to be replaced, I would have to pay for them. Secretary said she would speak with manager and I never received a return call. This kind of treatment, inaccurate assessment has very little care or concern for a disabled person leaves a very bad taste in my mouth. Would never recommend them --especially if you are a single women or someone vulnerable and unable to verify if assessment is truthful. I think they thought they could pull the wool over my eyes and they almost did. I gave one star because the service call was a quick response to my concern....albeit it, unprofessional.
- Approximate cost of services:
- $134.00