it all started with the estimator who did not take down any notes and when I wanted to show him the neighbors house up the street who had their yard done and what rocks I wanted in my yard he said he knows. well I did not get the rocks that I was looking for and had requested a visit from him to see what rocks he had chosen. he had chosen rocks that were way to big in size which thankfully I could change to a smaller size and accept the choice of rock that was chosen. I had wanted some rocks put under a previous deck and he had missed this on his work order so I had to remind him. He took it upon himself to order me just a white maintenance free fence when I wanted two tone so thankfully we could get this fixed. when the fence was put up it was not all the way to the ground as I did not want to see my neighbors weeds or have their grass cuttings in my yard. it ended up being 5 inches from the ground hence I then had to spend more monies to fix this problem! the post caps are flying off with the wind and I have to keep asking my neighbors for them back. they are to fix this issue when the weather is nicer - therefore removed all the caps until then. no one would meet me personally as it was all done by email. eventually I had to call the contractor to discuss all my concerns and meet in person. it would have been nice to have personally met the contractor after the estimator so we can go over what was to be done to make sure all was correct. this project put me over my budget as things were not done correctly. it would also have been nice if they would tell me that they would block my driveway during this period so I could get my vehicle out of the garage and park it on the street. After finally getting to see the contractor personally we got a lot of issues sorted out and explained to them in future they need to personally keep in touch face to face as to the progress and concerns that arise. I am happy with the work now that we got things sorted out and am looking forward to the summer to get to enjoy it more! They have promised to complete the job and I hope they keep there word on this.
- Approximate cost of services:
- $30,000.00
- Company Response
Thank you so much for taking the time to provide me with your feed back and once again I apologize our team did not give you the attention that was required. I have since than changed our sales approach which requires custom design as yours did. We have learned from this and will continue to improve thank you for the business and see you in spring to glue your caps.