BEWARE! My experience with Mr. Rooter felt like a total shakedown. Before calling the main number I knew exactly what service I needed. I need my kitchen drain snaked plain and simple. When I called the main number I asked them how much it would cost to snake the drain. She told me that she did not know the cost but that the person in my area would call me before coming and he would tell me the cost. Before I knew it and without a phone call the plumber arrived. I must say that the plumber was very nice and performed his work professionally. However, I never received the quote that I asked for and I was told that I had to pay a minimum $67 charge just for him coming to my house if I did not go ahead with the work. I was then told that to snake my drain would cost $290. $290 are you kidding me! And as if the price for the service wasn't insane enough I had to pay a $15 fuel charge on top of that. What really offended me is that this was a set price the woman on the phone should have known exactly how much this would cost. He opened up his Ipad and showed me the set price for the service. Well at this point I was stuck because I did not want to pay the guy $67 for doing nothing and I needed the work done. I will never use this company again and I would strongly discourage anyone from using them. $350 (fuel charge and taxes included) for maybe 30 minutes of work is ridiculous and offensive.
- Approximate cost of services:
- $350.00
