kasen03

The emergency drain repair came in on the weekend. Drain Rescue Plumbers used two crews to help with the job. The first crew was AMAZING - very contentious and careful. Unfortunately the job scope expanded and the work was discovered to be larger than initially thought. The second crew brought in was not as careful - some of the flooring which wasn't removed for the excavation was damaged. My biggest disappointment was regarding the payment. Originally the work was to be completed on Monday, and after leaving a sizable deposit, the workers were to leave an invoice which we could pay once the banks were open on Tuesday (since it was a bank-holiday long weekend). However at 6pm on Saturday when the 2nd team finished early they insisted the payment in full, even though all banks were closed. After several stressful calls, and maxing out what e-transfers would allow, they graciously allowed me until Sunday morning - even though banks were still closed. This demanding on immediate payment and the expectation that the average person would have well over $10,000 laying around did not make sense. I understand they are concerned about non-payments - but that is why they had a significant deposit before the work started. I liked their work - just their attitude towards payments doesn't really reflect reality.