Reviews

10/10

Shane and Dino called to say that they were running a few minutes late. They explained the entire process to me and were very polite and friendly. My home is older and the vents are in odd places and odd shapes which was no problem. Despite a kitchen reno and owning two cats, I have not had my ducts cleaned before. I could not get over the difference in the fans running when they left. It was certainly long overdue and they did a great job!

Approximate cost of services:
$310.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

thank you so much Kristie for the review and the business. Much appreciated. We are so glad that we were able to be of a service and we look forward serving you again in the future.

Cheers
Adel Majd

0/10

I pay for annual home maintenance and service calls. My air conditioner was slowing and I was advised by the technician that it was leaking freon ( he said a carcinogen) into the home. He advised we purchase another air conditioner immediately. When obtaining quotes from other companies, it was discovered that there was a loosened valve, no freon leak and I did not need a new cooling unit.

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
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Company Response

Hi Kristie,
I'm sorry to read of your service experience. In order to provide coaching for the technician who visited your home, we'd like to review your service call. If you would like to proceed with a review, please email me at crystal.jongeward@directenergy.com.

Thanks!
Crystal
Public Relations team, Direct Energy

10/10

After being told by direct energy that I required a new air conditioner, I called a few companies for quotes. Rob and Rob from Reliable home comfort arrived promptly and were exceptionally polite throughout their time in our home. They were actually able to repIr the existing air conditioner, which had been previously rendered unfixable. This solution was much more cost- effective, and I would recommend them to anyone.

Approximate cost of services:
$450.00
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