We bought all new appliances (5 in total) from Tasco about 2 years ago. Foolishly we bought an extended warranty on a number of the appliances. And now we've needed to use that warranty. I called Tasco 9 days ago and was told to expect a repair call in 24-48 hours. A full 48 hours later I got a call and was told that the repair person now needed to get authorization to order the part from Tasco (but they'd referred him to me?!). And then silence. Nine days later (yes, I'm patient) I called Tasco and finally got a return phone call from the repair person who will schedule a time next Tuesday to repair the oven. For those who are counting, it is taking me 14 days to get a part replaced in my oven! The only thing "extended" about the warranty is the amount of time one needs to wait to get your appliance repaired. I'll never buy an extended warranty again and doubt I'll ever call Tasco for repairs again.
- Approximate cost of services:
- $3,000.00
- Company Response
Having an appliance breakdown so early into owning and using is not acceptable, but unfortunately this can happen, The extended warranty is that if the manufacturer ceases production on parts or they truly become unavailable that we are not held responsible. Functional parts must be available by law between 5-7 years. We are sorry that this occured and encourage that if you do have on going issues under extended warranty to call Tasco's Customer Service Department at 1-866- 848 6767 or locally 416 642 5600.