Paul in Toronto

It was time for me to replace my 20 year old furnace and hot water heater. After doing a bunch of research, I kinda knew what I was looking for, and now just needed to get some questions answered, as well as get a few quotes. Cozy World was one of the contractors on my list of calls to make, and I spoke to Farhad, who set up an appointment to meet with me. He arrived on time, as set, and was very straight forward in answering all my questions. He looked at my house, and old furnace, and said he would get back to me with a quote. Later that evening, I received clear, detailed quotes for each of the options we had discussed. (Modulating vs 2 Stage, and water heater.) I emailed back asking a few more questions, and it was replied to promptly. I have worked in the trades for many years, so I have a pretty good sense of when someone is trying to double talk you, or is being straight up with you. I also have a respect for someone who is trying to sell me a product, or service, who has actually worn the tool belt at one time. I got a good gut feeling from Farhad. I wasn't going to base my decision solely on price, but also found Cozy Worlds pricing to be competitive and fair. I ended up going with a Lennox SLP98U Modulating furnace, iComfort thermostat, and John Wood 50 gal Power vent water heater. Install was quickly scheduled, and happened within a few days of us talking. Fred arrived on time as scheduled, and proceeded to disconnect and remove the old equipment. A short while later another gentleman (sorry, I forgot his name) arrived, and they continued with the disconnecting and dismantling of the furnace, old abs venting, and hot water heater. Farhad then showed up with the new equipment, and they brought in the new, and removed the old. One of the telltale signs for me of a good, safe company, is how clean they keep the jobsite. 5 stars for Fred and the crew! I found Fred to be quite open, pleasant, and easy to talk to, and when they came upon a minor clearance issue with the venting for the water heater, he took the time to ask me what I thought, and I had suggested re-clocking the blower motor, to aid in the clearance, and he was completely open to that, but also suggested a minor forward movement of the tank, that would allow for an simpler easier vent route. His suggestion worked out to be the best way. Rest of the install went quickly, Fred installed, and set up the thermostat, and both were up and running later that day! I believe that the quality of your work is your signature, and that is what you leave behind for others to see. It was obvious to me, that Fred takes pride in his work. They next morning I received an email stating that the rebate process was already started and was given clear simple instructions on how to complete the process. Big thanks to all involved from Cosy World. I highly recommend them! I attached some before and after pics. BTW I had a bit of trouble trying to figure out how get the programming of the thermostat for night time sleeping, and morning wake up temperatures, to kick in. I called Fred, (who returned my call immediately) and he helped facilitate the solving of the problem, that actually took two minutes to fix. :-)

I wanted to replace the old worn, squeaky, un-level, and dipping, hardwood floors I had on the first floor of my home, but after getting a few outrageously overpriced estimates, I decided to take on part of the project myself. Having never done this type of job before, I wanted to do some research first. After doing a lot of reading, I found a flooring post on the “Redflag deals” forum that is hosted by Patricia and Rob. After reading hundreds of the posts, and asking a few questions, (that were answered very clearly by Rob) I proceeded to remove all the old flooring, and begin the levelling/flattening, and screwing down of the sub-floor. ( In prep for the laying of the new hardwood) For those of you that may be thinking of DIY... Levelling is a very tedious and time consuming job! (That is why it cost so much!.) I was fortunate enough to have an open basement ceiling, so I was able to shim some of the floor from below, but still had to lay sections of plywood (feathered out with shims) to get the floor as flat as I could. I was dealing with a section of floor that dropped 1 1/2” in one spot, and a 3/4” drop in another. (Old house that has settled over the years) After I completing the work, I contacted Patricia about getting an estimate to lay the new hardwood. She promptly returned my e-mail, and gave me a ball park estimate based upon my calculation of the square footage required, using Vintage 3 1/4" Hickory Old Mission Solid Sawn flooring. I really wanted to see some colour samples, to see if what I had picked was going to match my stairs, so Patricia arranged to have Rob come out with some samples, and to measure. I was also concerned about whether I still had to lay plywood over the old plank sub-floor, and wanted Rob's opinion. Robert and Darek showed as arranged, (and on time) and were quite pleasant and easy to deal with. They showed me that the Red Oak Bourbon Solid Sawn Estate was a better match to the stairs, and let me know that the floor was flat enough, and I didn't need to lay any plywood. (saving me some time and $$$) They then measured, and said Patricia would get back to me with the estimate. She got back to me later that evening with the new estimate. (Which was less that the one based upon my measurements.) They were by far, much cheaper than the other estimates I had gotten in the past. I gave them the go ahead, but was concerned about the colour, after going online to look at a sample again. I contacted them and expressed my concern, and Robert actually came out the next day, and brought a fresh sample with him to confirm the actual colour. When the installation day came, Robert, and Darek, both arrived at the time that was arranged, and completed the whole job and cleaned up that day. Having worked in the trades for years, I set the bar pretty high for the quality of work I expect to be done, and being somewhat anal retentive, (LOL) rarely let anyone else work on my stuff. I must say that Floorwood Solutions surpassed my expectations, and did a fabulous job, and even went out of their way to deal with a problem I had with the front door threshold. I am very happy with their work. There is no doubt that Rob's and Dareks combined years of flooring experience really shows and shines. They were extremely helpful in providing me information and guidance with the pre-prep, (not even having been hired to do the job) and were prompt and professional with how they handled all communication. To me, they are a model of how a business should be run. Hat's off to you Patricia, Rob, and Darek! I would without many hesitation use them again, and highly recommend them to anyone who is looking to have flooring done. I had approx 399Sq ft of Vintage 3 1/4" Red Oak Bourbon Solid Sawn Estate installed including reducers. (To transition the difference in floor height to the kitchen)