Brent in Toronto

Had a top of the line Carrier furnace and AC installed by Asbuilt 5 years ago. Furnace quit working, so we had Asbuilt come out to service. Technician said primary then secondary heat exchanger had failed. I paid the 150$ service/diagnostic fee. Office said part was covered under warranty, then said it wasn’t, and they required 650$ to fix to cover administrative and diagnostic fees, parts and shipping plus the fee I already paid. Seemed not right for a furnace 5 years old, so I had a look at the carrier warranty (and confirmed with carrier corporate) that parts and 4 hours labor are reimbursed to dealer and covered under a 20 year warranty, so the bill should have been low or almost zero, especially since they installed the unit only 5 years ago! Please beware, as they will not stand behind the stuff the sell, and will try and charge “administration” fees for things they really should step up and stand behind. Finally went to another local (non-carrier!) business and they got the parts under warranty, and their labor fee all-in was less than Asbuilt’s “administrative” fees.