Christine in London

I feel valued as a customer with Roy Inch&Sons. They demonstrate this by confirming appointments, arriving on time and ensuring a positive, even pleasant, HVAC maintenance experience . Technicians explain thoroughly and in lay-person terms what is being done, why, how long it takes and how much it will cost. Staff with whom I have had contact are polite and professional. There is attention to detail. I sense strong corporate values; and I appreciate that. Techs display positive attitude and pride in work.

The Technician was professional, prompt and thorough. He provided detailed explanation of his inspection and maintenance service. Furnace and thermostat and inline humidifier were returned to original settings before technician left.