From the day back in 2005 when we first contacted D&K they've been helpful, friendly and knowledgeable. We had six or seven quotes and only one of the companies actually listened carefully to what we wanted. Now it's just a regular tune-up each Autumn. Sometimes parts fail and that's life. But we know we can trust Mike to do a good job and he has never failed us. And on the couple of occasions when there's been a problem outside his experience he went away and researched it and came back with the right answer. If you'd asked me four or five years ago I'd have said avoid D&K, because they used a call centre that made too many mistakes, sending a technician out who took one look at our system and said, I don't do hot-water radiators or oil furnaces, I only know about gas and propane furnaces and forced air! But they seem to have fixed that problem - I'm still always careful to remind the person scheduling visits that it's an oil-fired hot water system though, because they're actually human. Our house is warm in the winter, and Mike's friendly visit is always welcome.
- Approximate cost of services:
- $200.00
- Company Response
We appreciate your business over the years and are pleased to hear that Mike has always been able to provide you with the top notch service that you needed!