Private User

We called Aire Max due to AC not producing cold (likely my fault - caked on pollens or sawdust covering the AC intake sides causing some damage to the AC itself) and they came by a couple hours later on this 35C day, and got things sorted right out. Super service, fast to respond, fast to show up - friendly guy!

I have already recommended the crew to neighbours and friends! We had Mike and Al in for a main floor overhaul and house-wide fixup - resurface and rebuild a fireplace, rip out a staircase, restain other staircases, refinish a laundry room, install new flooring, build custom trim everywhere, repaint everything, install pot lighting, etc. Naturally we sat down with a half dozen other teams so we could price compare and find people who seemed trustworthy - this is expensive stuff and we'd be living in the house during the renovation. They were open about how their pricing model works and our options to self source some materials to save or buy through them. Estimates were timely and they were open for negotiation - add this, remove that, redo chunks as we went through the process. Other teams were appealing as well but late on estimates, or seemed fishy, whatever.. W&H were solid all the way through, start to finish. Mike and Al do the work as well - they're constantly on site, not one of those teams who sells you and never shows up - and along with their crew were top tier professional with excellent and clear communication (very important to me!), clean operation (always protecting any area they might be in), to watching out for my family (ensuring things would be safe for kids after school while workers are home), and going the extra mile with attention to detail, even fixing up a few unrelated things when they could. At every stage they knew what they were doing and planned things out for a beautiful turn out. They subcontracted a few things with our blessing and managed the project efficiently; Costing came out as the contract projected. One of the subcontracts was problematic, but Mike and Al took care of pushing things back into the right direction. They made a stressful project managable. With any large projects you'll find some gotchas here or there, but usually they were already aware and fixing things up, or happy to listen; we changed directions a few times as we saw things coming together, and they were happy to pivot when possible or point out design constraints. The entire team was dialed in the whole time, not 'phoning it in'; after having unsatisfactory contractors in the past it was an enormous relief working with Wood and House, and we certainly will be reaching out in the future. Theres probably cheaper teams out there, but when it comes to our house we wanted quality and warranty that we could depend on.

Kevin and installer Ali did an excelent job communicating and setting up the tankless water heater. I had many questions about the power requirements and intake/venting relative to our old regular tank water heater, and Kevin happily answered both in person and via messaging. The installer, Ali, was very professional and knew his job well. We had some interesting challenges to consider, which Kevin and Ali brought up prior to the install, and Ali was able to verify everything prior to getting to work .. as a result, the install went like a piece of cake, nice and easy.