Laurel in Ottawa

I purchased my new old house in October 2017 and the water taste was poor, but we just drank bottled water instead. Suddenly, in early August 2018 we had a serious mechanical system failure that required several experts assessing what could be done to correct the problem. Shockingly, we received the same story from all of them, that the existing system was not, and never had been adequate for the severity of our well water quality. We have extremely high hardness and salt content to name a few. None of the experts could handle the scope of the work required leaving us panicked. We found Hills and Valley through HomeStars and discovered that they could actually take care of all the required aspects of replacing my old water system with a new system that would not only allow us to drink our water, but save the pipes from further corrosion throughout our house. The hard to hear news was that we would require a commercial grade system to make this happen. Added to the complex installation of all the required pieces of the new system, was the small room in which everything had to fit. Errol Judd was very professional throughout the process, from the assessment to the planning, and had to actually re-plan the system fit multiple times during the installation for a proper fit. We had trouble with one of the cisterns, and a delay ensued while Errol sourced another tank, yet throughout our suffering as a family of five, we had Errol at our back reassuring us that it was going to come together perfectly. And it did. We can't thank you enough Errol, and with a system containing three pumps, two UV lights, a 160 gallon cistern and numerous other tanks and machines and valves, you have still managed to leave us with a system that has enough simplicity, that it makes sense, even to me (mom). You even rebuilt all the existing plumbing lines to work more efficiently. You and your team are superstars. The continued hand-holding is greatly appreciated and we are thankful to you for rescuing us from a horrible situation. We wish you and your company continued success.