Our move was booked through Vega Lines and everything seemed fair and orderly initially. The moves showed up right on time and were very helpfull and professional. The appeared to be concerned about our possesions and such. Initially we were told when we booked the move that the truck that our furnitiure was loaded onto would be the same truck making the delivery. The movers told us at our residence that it was untrue and our effects would be offloaded and reloaded onto a larger truck for delivery. Our furniture arrived just over 1 week latter which was still fine, as we were ahead of our personal schedual. However as great as the movers were a tremendous about of our stuff was badly damged. As we own a lot of high end furniture it was very heart breaking for us!! Our daughter's bed was smashed in two, our brand new mattress still in the manufacturer's plastic was ripped trough and stained, and on and on and on, you get the idea, its bad. The movers offloading kept appologizing, as it was just that bad. Everything was packed by Vega Lines and we paid extra for that, including the now smashed lamps and such. I can handle that, as upsetting as it is my family is healthy and now here, what I cannot handle is having my emails to their CSR department ignored, their incredible rude attitude on the phone and just their out right ignorant behavior, comparing themselves to ICBC and other insurance ompanies. I have never been spoken to on the phone like that in my life. As polite as I am trying to be, the people that man the phones at Vega Lines (after your move) are down right dirt bags with no class what so ever!!! Now its a 50/50 chance your move will go well with these guys, but if it doesnt expect the entire loss to be on your shoulders with no accountablity on theirs!! I would never reccommend these guys EVER!!
- Approximate cost of services:
- $8,200.00