TK in Toronto

I chose Keating roofing because they were a reputable company and stood out from the crowd of the roofers in the market place. They were very eager to get the sale but once the roof was installed, the customer service was not there. I had the roof installed in the fall of 2015. The following spring I noticed water leaking out of the gutters. I performed an inspection and to my surprise the gutters were plugged up because they removed the gutter covers and did not replace them. After many calls and e-mails and excuses about being away, they came back a month later to remedy the situation. Flip forward to August 2017 and I noticed water coming down from one side of the house. I performed a roof inspection and noticed numerous defects in the roofing. The biggest one is that the new drip edge installed did not go into the gutters and hence the water flow was between the top edge and not into the gutter. There were other defects that I documented. I addressed these to the president of the company, John and the sales rep, Vlad in an email but no reply came. I phoned the office numerous times and it was always sent to voice mail. When they finally replied a few weeks later, the excuse was that they were on holidays and/or out of the cell coverage area. The reply that I received was: “The drip edge that was installed comes only one size. Therefore doesn't cover some of the exposed areas, with that being said neither did the old shingles.” They were aware of the problem but failed to fix it during the roof installation. They never addressed any of the other issues that I pointed out to them. They provide a warranty but there is no action here. No call back to discuss. I had to hire another contractor to fix the problem. Other things that happened on this project is that they removed copper flashing and replaced it with an inferior metal without notifying me. Misaligning the tv antenna which needed to be fixed. If you are considering engaging Keating roofing to perform your job, I would recommend hiring a third party person to perform the inspection once the job is finished. The cost would probably be approximately $500 but it is a small amount to ensure that the job is done correctly.