ClarenceD in Edmonton

Two years after we moved into a brand new home with Ply Gem Windows the lower drip seal mouldings started to warp and pull out of the slots. I thought okay no big deal it's clearly a warranty issue. Tried to call Ply Gem to get replacements and was told I had to go through their "Home Owner Hotline" and a rep would contact me. Well after a few weeks and resubmitting my request multiple times I finally got a rep who said the moulding was not available anymore but maybe I could get it from Chinook windows and Doors in Calgary. Turns out they couldn't get the moulding either. So I drove to Ply Gem to talk to them in person but was told there was no one available to talk and I would have to go through the Hotline again. After two months and more email submissions I was told the moulding could be ordered but they wouldn't cover it under warranty. At this point I just wanted to be done with it so I got a quote for $120 and was told they would install it. On the day of the appointment they came but only repaired one window but left a message that they would repair the next window the following day. Well they never did show up again so I had to call ply gem again. They said the work was completed and once again I had to send email photos to prove it was not the case. After waiting a few days and not hearing anything I called again and was assured that it was going to replaced Oct 9th. Well once again they did not show up so I am in the process of calling them again. And by the way the quote was $120 but the charge on my MasterCard was $240 which is another issue. This process started July 17th 2017 and is still not resolved. If this issue ever does gets resolved I will never ever have anything to do with Ply Gem again !