Currently having this issue with Valley Countertops. The first install resulted in one piece not fitting correctly so they took it back and recut it. The next piece that came was 1) clearly cut incorrectly and 2) mismatched in colour but they still proceeded to install it. I've been dealing with them since July and it's still not to a satisfactory level. The guys who came to measure and install the counters are pleasant and seem to know what they are doing. Crystal, who is the customer service rep, seems to be working but I would say isn't providing the level of customer service I'd expect from when you're purchasing a $5000 countertop. Maybe she has pressure from the management to keep recuts/reinstalls low, I don't know. You'll see the mismatch in edging which Crystal says is "industry standard". She offered a $100 Home Depot gift certificate for the "inconvenience". You can be the judge whether this is the type of product you would pay $5000 and whether this is what you would expect for your home. I'm hoping they will work to resolve the issue after having to deal with this purchase for 4 months.
- Approximate cost of services:
- $5,000.00