K-Dell the owner of Blue Basin Landscapes provided me with a quote for doing a small portion of my backyard in the amount of $5,600. He required a deposit immediately in order to pay for materials and set a date to get started. He was going to provide me with an invoice (which I never received). I paid a hefty deposit of $2,700 as a downpayment for this service for a small backyard renovation. K-Dell made empty promises. I have never received an invoice which I have asked for countless times. Over the course of two months he said he would be showing up the next day but never showed up, and never communicated with us to say why. Finally, in the middle of June he showed up unannounced after I left several text messages and voice mails stating my displeasure at his inability to respond - he showed me a piece of paper - his finger was over the "to" an said the stone would not be there until July 15th, which I understood, given our challenging times, and I gave him the benefit of the doubt that this was true and again asked for an invoice. He said he would send it to me. That date came and went so I reached out to him to find out what happened. I left several voice mails and texts again to which he never answered. Finally I got ahold of him and on two occasions after countless hounding, he said he was coming the following day. Again he never showed up. Again, I left K-Dell several voice and text messages to say I wanted a copy of the an invoice and I would pay for what they did, but again, he never complied. The project was never completed. He is unreliable and makes promises he cannot keep. I found out who his supplier was and contacted them only to find out that my stone was in, however K-Dell never acknowledged that. I then shared with the supplier what he had done and not to recommend him to anyone. K-Dell promptly phoned me later that day and promised to come around the next day to finish the job. He said it would only take a day. Well, we know how that went. I left him a voice mail and text message to ask him to please refund the balance owed as I no longer wished to used his services. He has to date never refunded the money or even called or showed up. I would highly recommend not to use him. I have not been able to use that area for the entire summer because of him. The flagstone was removed and limestone which was very messy was put down, with the intention of installing the stone the next day, which has not happened now for months!! It is now October and this has been going on since the beginning of June!!. K-Dell is anything but honest and reliable. I just hope he is not doing this to other people because it is our hard earned money that he is taking and if he is trying to make a name for himself in the Landscaping business he is certainly not doing himself any favours. STAY AWAY from this guy.
