DW in Toronto

Our furnace broke down on Tuesday and the temperature was dropping fast. I called a family friend who did some previous HVAC work and he said he could come out around 9pm that day. I got a call from him at 6:30pm that he was tied up and couldn't make it. I was in a panic as the temperature was dropping fast in the house. I found Climax Heating and looked at the reviews and thought I couldn't go wrong with the hundreds of positive reviews. I reached Mike by phone and he told me a technical would be out around 9pm. I got a call from Yusun about 30 minutes before arrival and he arrived on time. He explored the issue and unfortunately we had to replace our entire furnace. It didn't make financial sense to just replace a blower motor with an old furnace. He stayed on-site until 10:30pm and was very professional and helped us with our options. We chose a unit based upon our discussions and he said their team would be out the following morning. I texted him at 11:30pm as I had a few other questions about the unit and was surprised he answered my texts right away so late. I called him the following morning as to the ETA of their technicians to arrive with the unit and he had Sam (the owner) call me back and assured me someone would be on-site very soon. Mohammed arrived and right away got to work. He did a terrific job, cleaned up the area and even installed our new unit better than our old one. He even took the time to explain the inside of the unit on what a technician should be doing to clean and maintain it. In less than 24 hours, we had heat back on in our house. I wouldn't hesitate to recommend them to anyone.