I had heard great things about this company many years ago so decided to try them out. Would NOT use them again. What should have been a 2 day job turned out to be many days to complete and then having to make myself available for them to come back and properly clean up my attic and property and correct mistakes that were made or items that were not installed. They put a hole in my kitchen ceiling and acted surprised when it was mentioned to them meanwhile they are standing in the very same area. Debris was thrown onto my neighbours' property and inappropriate conversation heard by my neighbours from the roofers while on my roof. If I had not been present and watching I would have had roof vents installed in the incorrect location. The salesman was pleasant and one of the roofers was apologetic but that is where the understanding stops. One of the higher ups seems to think it is no big deal that your time is wasted repeatedly. I understand sometimes things happen but the whole experience has left me unable to recommend this company.
- Approximate cost of services:
- $11,000.00
- Company Response
Thank you for the review and feedback Michelle. I apologize for the inconveniences we caused you during this renovation. I know the discount we applied to your work is small consolation for the extra time it took to correct the problems during this installation. I regret that we have lost your confidence even after returning to correct the mistakes. Your time is valuable and we took up much more of it than should have been necessary.