Penny in Toronto

In November 18 the humidifier quit. I needed furnace annual maintainance on the new furnace I had bought from Maple air in March in order to maintain my warrant. and requested service for both. I asked them to bring a humidifier in case it could not be fixed. There was a lot of confusion with the scheduling process on their end and the repairman who arrived looked at the humidifier and said it was a broken solenoid and was not worth repairing due to the cost. Cost $450 but he had no replacement with him despite what I had booked . He wanted to service the furnace and make another visit. I refused. All winter I used stopgap humidifier, bowls of water, wet towels over the banisters etc since with the holidays I could not spend $600. When February came I called again for service to furnace. After yet again more confusion Hamid came. He listened sympathetically to my concerns and told me that it is not good to have no humidifier. He would check it out thoroughly for me whether it could be repaired because it looked like a newish humidifier. I told him I could not afford to replace it right now anyway. No matter, he would let me know anyway. Hamid did a thorough cleaning of the furnace then systematically checked out the humidifier from the water connection, the wiring, and the switch. He fiddled with the solenoid and it worked! Then he continued checking the evaporator pad and the drain. This serviceman was meticulous and thorough even though he knew that I was not going to replace the humidifier regardless of his findings. He is clearly a problem solver unlike some whose solution to a problem is to replace the equipment. Thank you very much Hamid. As a person on a fixed income saving $450 is significant. Maple Air needs more like you.

Several large windows replaced: On time, and completed as planned with a reasonable price. One window leaked heavily in spring rains. I could not get them to revisit my installation. Said that the leak could not be from the window as the windows are sealed. Turned out that the installer did not caulk the space between window trim and exterior wall effectively and the trim sloped toward the siding channeling the water against the joint with the siding. Water poured in over the top of the new window. This lack of responsiveness cost me additionally and because it was a small job I had a lot of trouble getting someone to come and even take a look. The carpet was soaked continuously. The interior drywall had to be repaired and repainted due to mildew and lifting of the drywall joint tape! Welda, when a customer complains, you should at least take a look at what they are complaining about before saying that no way could it be due to work done by your window installer. A simple after care check would have preserved goodwill and enhanced the work that otherwise satisfied me.