Julia Lee

Long story short, I hired a big HVAC company to tune up my gas boiler a few days ago. But the technician came in for about 10 minutes, then started shutting down the boiler!! He pointed out the rust outside the boiler is very unsafe; he also pointed out one/two burners inside the boiler also has a little bit of surface rust; and he said one pipe on the left hand side should be extended all the way to be a few inches from the floor and the one pipe shouldn't be going into the floor, it is not supposed to be done like that!! He told me he will send their sale representative to come in to quote me a new boiler, I said NO!! He left a ticket and shut down my boiler!! Anyways, I was so lucky to find Boss Mechanical Inc. on Homestars! The technician, Joe came on time. Joe was very knowledgeable to run a thorough diagnostic of the gas boiler. He checked the carbon dioxide level, it is fine. For the rust on the top, he said it is not a safety concern. There was a small pea sized hole on the case, he brought in a piece of metal from his truck and patched it up. All the other issues brought up by the previous company's technician was not a safety concern for him. Joe said the gas boiler is 29 years old, but it still runs well, so it doesn't deserve a death sentence yet! Thank you so much, Joe, you really saved my day!

I don't normally write reviews, but I wanted to write one to air out my anger with Atlascare Heating company. Based on their 4.8/5 from 1025 reviews on Googles, I used them to tune up my gas boiler a few days ago. The technician came on time, but as soon as he got inside the boiler room, he started pointing out how rusty the top casing of the boiler was. I said the rust has been there since I bought the house about ten years ago, he quickly said the boiler must be 19 years old, so it should be replaced. Well, I said no technician has raised any concerns over the years when they came for annual check up. He didn't say anything, but within about 10 minutes, I saw him packing up his tools and went back to his truck. I didn't know whether he has finished servicing the boiler as he didn't say a word and left. I waited at the backyard, then I saw him coming towards me to tell me that he had to shut down the boiler. I was very shocked and asked why. He pointed out the rust outside the boiler is very unsafe; he also pointed out one/two burners inside the boiler also has a little bit of surface rust; and he said one pipe on the left hand side should be extended all the way to be a few inches from the floor and the one pipe shouldn't be going into the floor, it is not supposed to be done like that!! He told me he will send their sale representative to come in to quote me a new boiler, I said NO!! He left a ticket and shut down my boiler!! Anyways, I called another smaller HVAC company to come in today. The technician was very knowledgeable to run a thorough diagnostic of the gas boiler. He checked the carbon dioxide level, it is fine. For the rust on the top, he said it is not a safety concern. There was a small pea sized hole on the case, he brought in a piece of metal from his truck and patched it up. He said the gas boiler is 29 years old, but it still runs well, so it doesn't deserve a death sentence yet! *** UPDATE *** Just to clarify: your technician was in & out of the house a few times, the amount of time he spent on tuning up the boiler & cleaning up the burners was minimal to none! He spent more time in his truck than anything else! 2ndly, your technician just doesn't have any sound reasons to prove the boiler was not safe other than the rust on the casing and on 1 burner, plus how the pipe was installed! He also based on his guess of the boiler being 19 years old! Right after your technician left, I did called the previous HVAC company, which serviced the boiler for many years and based on the reasons I gave them, they simply laughed and said your company merely tried to upsale; but that company was short on staff due to COVID, they couldn't come. So I hired another reputable HVAC company (9.9/10 reviews & a Homestars Winner on 2020), their technician honestly and ethically dispelled the truth: the rust and other minor points your technician brought up are not safety concerns and the CO2 level checks off fine. So he cleared the ticket for me! Thank you for your technician's time on convincing me to buy a new gas boiler from your company, but I would only do so if it is due to safety or it dies. It has been confirmed a well built boiler can last 25-35 years if it is well maintained. The average lifespan of today's cars is about 8 years, my old car is 18 years old despite the rusty tail pipes, but still runs safely & perfectly. Do I need to replace it? NO.

This is to express my "BIG THANKS" to Eugene and his staff at Total Tree Care company. These guys are truly amazing and they saved my day! Long story short, I couldn't build a shed on the original planned out spot after talking to the cement guys; the new spot required me to cut down a big branch of an old tree as it was completely in the way of the shed. I already arranged a shed building company to build the shed in a few days. I called almost a dozen arborists on Sunday afternoon, none of them answered their phone or called me back after I left messages. I was able to reach a live person at Total Tree Care and Eugene called me back within an hour to give me an estimate. He came in at 10:00 AM the next morning to give me a firm quote and his crew were there at noon to complete the job within an hour or so. They came well prepared with a mulching truck and the crew wore helmets. They even trimmed some of the small branches up to 12' above, which was not part of the quote. They did a fabulous job as they didn't let any of the tree branch drop onto my newly poured concrete pad, in case it would damage the pad. I highly recommended Eugene and his crew at Total Tree Care, if anyone needs a problem solver for emergencies. They answer their phones. They are fast, well equipped and they charge very reasonable.

Due to the Easter long weekend, I had trouble finding someone to come in to unclog the drain. Then I hired a handyman to come in, he said he had to replace the washer, recap the seal of the toilet & unclog the toilet, which he did. Right after he left, my 1st flush of the toilet still caused sewer to back up to the bathtub. I called the guy to come back but he said he won't be able to come in another 3 days. I started calling a company via Homestars, they said they can only come in after the weekend. Then I called Award Plus Plumbing, Alex answered the phone and he said he can come in within 1 hour. He used his expensive camera to diagnozed the problem instantly and fixed problem in an hour. He also shared his expertise on how to prevent the problem. He is honest, down to earth and well equiped for his job, I highly recommended him to anyone looking for a company to get the job done the 1st time. Julia L.