Contacted J&S to replace my leaking shower as it required a new Delta cartridge. Terri was very pleasant but when he quoted $350 we questioned the cost. Why? The part is free (lifetime warranty) and the job should take no longer than 10 minutes for a professional plumber. A previous job was done by my neighbor and I didn"t wan to trouble him. It took him 20 minutes at most. When he objected, he called the office and the were willing to reduce it down to $310. Still to high in my opinion. Therefore, we paid the $40 fee and sent Terri on his way. I must admit he was very polite about it. Instead I contacted Delta and received the cartridge for free, watched Youtube and replace the cartridge in 5 minutes!! It was extremely easy. J&S tried to take advantage of the situation and tried to overcharge for such a simple job.
- Approximate cost of services:
- $350.00
- Company Response
As part of our customer service policy all prices are presented to the customer before any work is started when our technicians have a chance to assess the customers needs. J&S Plumbing Services believes the importance of providing a professional service at a valued cost. In this case, we would have to purchase the replacement cartridge for the customer, as the warranty was only eligible to the homeowner. Thank you for calling J&S and we hope to serve you in the future.