Shawn in Toronto

BOCH dishwasher not working, washes for hours and does not clean very well. Googled the problem and it showed a common problem with the motherboard to activating the heater. Went on Homestars and activated a repair request. Repair care first to call. They sent a tech on the weekend (my request). Tech that showed up did not really listen to me or what I found on google. Did not use any tools/electronics to test the machine. Told me that "for sure" the heater was gone. He will order one and come back. Requested that I pay the $250 for labor up front (which is what they give you as a heads up when you hire them)That was a Saturday. Waited till the Wednesday and no call no update. I emailed the company and they told me to contact the tech directly via text. So I did, no reply or update. Sent a nasty-gram to the company the next day. About 15 min later they called me directly and acknowledged the problem and the poor customer service. They sent a BOCH specific Tech to our place that day. He did listen, and diagnosed that the motherboard was in fact the problem and not the heater. Ordered the part that day and came back a couple of days later and installed it. Meanwhile Repaircare called and followed up all the way through the process. That to me is very good customer service. So in the end, I would recommend them.